PROGRAM OBJECTIVES

This training program will:

  • Increase awareness of problem-solving steps and problem-solving tools
  • Identify root causes from symptoms to identify the right solution for the right problem
  • Improve problem solving by identifying individual problem-solving styles
  • Think outside-the-box and work towards creative solutions
  • Recognize the top ten rules of good decision-making
  • Identifying your own problem solving and decision-making style
  • Develop the confidence to tackle problems efficiently and effectively

PROGRAM CONTENTS

For better practical learning the entire program is divided into the following 6 Modules:

MODULE 1

PROBLEM SOLVING & DECISION MAKING

  • Defining Problem Solving & Decision Making
  • Problem Identification
  • Seven Key Essentials to Defining a Problem
  • Being decisive and principles of decision making
  • Consensus decision making
  • The decision making process – What does it mean?
  • Types of Decisions; Facts vs. Information; Decision-Making Traps
  • INDIVIDUAL ACTIVITY: Problem Solving in Action

MODULE 2

CREATIVITY AND SOLVING PROBLEMS

  • Problem Solving Model – Overview
  • Phases One, Two and Three – Lateral thinking tips
  • Creativity and its use as a business tool
  • Problem Analysis and Supplementary Tools
  • Root cause analysis
  • The importance of the ‘why’ question
  • The agile critical thinking framework
  • GROUP ACTIVITY: Out-of-the-Box Solutions to Day-to-Day Problems

MODULE 3

THE RATIONAL APPROACH TO DECISION MAKING

  • Techniques of recognizing problems
  • Difference between Causes and Symptoms
  • Problem Analysis – Decision Analysis
  • Making good Group Decisions
  • Working toward the Decision by Avoiding Fatal Mistakes

MODULE 4

POTENTIAL PROBLEM ANALYSIS

  • Analysing and Selecting Solutions
  • Selecting Criteria
  • Creating a Cost-Benefit Analysis
  • SWOT Analysis
  • Individual Analysis

MODULE 5

THE PROBLEM-SOLVING TOOLKIT

  • The Basic Tools
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming & Brain-writing

MODULE 6

TEAM DECISION MAKING TOOLKIT

  • Team Decision Making Case Study
  • GROUP ACTIVITY: Designing a Personal Action Plan

Critical Thinking

This programme also strengthens the critical thinking that underpins sound decisions. Participants learn to analyse situations objectively, separate facts from assumptions, and recognise the thinking biases that lead even capable professionals to poor conclusions.

  • Think clearly and logically under pressure and uncertainty
  • Separate facts, assumptions, and opinions when assessing a problem
  • Recognise and reduce common cognitive biases
  • Connect decisions to the wider strategic picture

Why Choose Excellence Training Centre

For over 15 years, Excellence Training Centre has been one of Qatar’s largest and most trusted private training providers, with three centres in Doha, more than 250 corporate clients, and over 15,000 professionals trained. As a multi-accredited provider including ACCA Gold, PMI, HRCI, and British Council, we pair experienced, internationally accredited trainers with practical, results-focused content designed to create lasting change.

Enquire Now

To join an upcoming session or arrange this programme for your team in Qatar, get in touch with Excellence Training Centre, Doha.

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