PROGRAM OBJECTIVES
This training program will:
- Increase awareness of problem-solving steps and problem-solving tools
- Identify root causes from symptoms to identify the right solution for the right problem
- Improve problem solving by identifying individual problem-solving styles
- Think outside-the-box and work towards creative solutions
- Recognize the top ten rules of good decision-making
- Identifying your own problem solving and decision-making style
- Develop the confidence to tackle problems efficiently and effectively
PROGRAM CONTENTS
For better practical learning the entire program is divided into the following 6 Modules:
MODULE 1
PROBLEM SOLVING & DECISION MAKING
- Defining Problem Solving & Decision Making
- Problem Identification
- Seven Key Essentials to Defining a Problem
- Being decisive and principles of decision making
- Consensus decision making
- The decision making process – What does it mean?
- Types of Decisions; Facts vs. Information; Decision-Making Traps
- INDIVIDUAL ACTIVITY: Problem Solving in Action
MODULE 2
CREATIVITY AND SOLVING PROBLEMS
- Problem Solving Model – Overview
- Phases One, Two and Three – Lateral thinking tips
- Creativity and its use as a business tool
- Problem Analysis and Supplementary Tools
- Root cause analysis
- The importance of the ‘why’ question
- The agile critical thinking framework
- GROUP ACTIVITY: Out-of-the-Box Solutions to Day-to-Day Problems
MODULE 3
THE RATIONAL APPROACH TO DECISION MAKING
- Techniques of recognizing problems
- Difference between Causes and Symptoms
- Problem Analysis – Decision Analysis
- Making good Group Decisions
- Working toward the Decision by Avoiding Fatal Mistakes
MODULE 4
POTENTIAL PROBLEM ANALYSIS
- Analysing and Selecting Solutions
- Selecting Criteria
- Creating a Cost-Benefit Analysis
- SWOT Analysis
- Individual Analysis
MODULE 5
THE PROBLEM-SOLVING TOOLKIT
- The Basic Tools
- The Fishbone
- Degrees of Support
- Creative Thinking Methods
- Brainstorming & Brain-writing
MODULE 6
TEAM DECISION MAKING TOOLKIT
- Team Decision Making Case Study
- GROUP ACTIVITY: Designing a Personal Action Plan