PROGRAM OBJECTIVES

This training program will:

  • Increase awareness of problem-solving steps and problem-solving tools
  • Identify root causes from symptoms to identify the right solution for the right problem
  • Improve problem solving by identifying individual problem-solving styles
  • Think outside-the-box and work towards creative solutions
  • Recognize the top ten rules of good decision-making
  • Identifying your own problem solving and decision-making style
  • Develop the confidence to tackle problems efficiently and effectively

PROGRAM CONTENTS

For better practical learning the entire program is divided into the following 6 Modules:

MODULE 1

PROBLEM SOLVING & DECISION MAKING

  • Defining Problem Solving & Decision Making
  • Problem Identification
  • Seven Key Essentials to Defining a Problem
  • Being decisive and principles of decision making
  • Consensus decision making
  • The decision making process – What does it mean?
  • Types of Decisions; Facts vs. Information; Decision-Making Traps
  • INDIVIDUAL ACTIVITY: Problem Solving in Action

MODULE 2

CREATIVITY AND SOLVING PROBLEMS

  • Problem Solving Model – Overview
  • Phases One, Two and Three – Lateral thinking tips
  • Creativity and its use as a business tool
  • Problem Analysis and Supplementary Tools
  • Root cause analysis
  • The importance of the ‘why’ question
  • The agile critical thinking framework
  • GROUP ACTIVITY: Out-of-the-Box Solutions to Day-to-Day Problems

MODULE 3

THE RATIONAL APPROACH TO DECISION MAKING

  • Techniques of recognizing problems
  • Difference between Causes and Symptoms
  • Problem Analysis – Decision Analysis
  • Making good Group Decisions
  • Working toward the Decision by Avoiding Fatal Mistakes

MODULE 4

POTENTIAL PROBLEM ANALYSIS

  • Analysing and Selecting Solutions
  • Selecting Criteria
  • Creating a Cost-Benefit Analysis
  • SWOT Analysis
  • Individual Analysis

MODULE 5

THE PROBLEM-SOLVING TOOLKIT

  • The Basic Tools
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming & Brain-writing

MODULE 6

TEAM DECISION MAKING TOOLKIT

  • Team Decision Making Case Study
  • GROUP ACTIVITY: Designing a Personal Action Plan