Customer Service Agents are also referred to as Passenger Ground Handling Agents. This career is ideal for learners who want to pursue a career in the Aviation Industry but want the stability of being located on the ground and not in the air. If you enjoy being in a lively environment, love working with people, and can handle pressure, this could be the perfect career for you to follow.

The customer service agent is most often the first employee the passenger meets when entering the airport, thus it is very important to make a good first impression. These agents provide front line customer service and are responsible for assisting passengers with their travel needs. Airlines are in business of transporting people from one place to another and they could not function without the help of many staff members on the ground, e.g. Making and/or changing reservations, ticketing, assisting passengers with tagging luggage and baggage check in, seat assignment, handling queries, handling payments, etc.

Our ground operations training aims to create efficiency on the ground through management and operational courses.Taught by industry experts, our courses focus on best practices within the complex operational environment Individuals involved



Individuals involved with airline industry


A university student considering placements, careers in airline industry and/or further study

Independent Learners

Someone with a general interest in airport management.


At completion of this program students will be able to:

  • Understand the principles of aviation, passenger handling & airport management
  • Improve your presentation & communication skills, and grooming.
  • Be job ready with mock interview sessions
  • Gain job-skills for careers in Indian & international airlines


  • Airport Customer Service
  • Customer Needs and Requirements
  • Aviation Security Management
  • Planning for Emergencies
  • Managing Adverse Weather Conditions



TEL : +974 4436 0225


44 Bilal bin Rabah Street,
Opposite to Ahli Sports Club Gate no : 1
Villa no : 22, Doha Qatar, Qatar